Everything You Need to Know
Have a question about our site, products or policies? Some of your fellow shoppers may have been wondering the same thing. Check out the answers to our frequently asked questions below, and let us know if there’s anything else on your mind.
What is your return policy?
All products are carefully inspected prior to shipping. Due to the nature of our products, used products are unable to be returned, exchanged or refunded. In the event that a candle is damaged during shipment we will gladly replace the damaged item. Photographic proof must be sent within 7 days in order to have the item replaced. A candle can be exchanged for another candle of the same size and price within 7 days. The buyer will be responsible all returned items. If the package is undeliverable and USPS ships the package back to Indigo Scents, the customer will incur additional shipping fees to have the package resent. A refund (less shipping fees) can be processed if the customer elects not to have the package resent. Customer satisfaction is very important to us. In the event you are not satisfied with your order please contact us at firstname.lastname@example.org immediately in order for us to rectify the situation.
Do you offer international shipping?
As of of now, we're only shipping to the US and Canada. Be on the lookout for other countries to be added in the near future.
Do you create custom gift sets?
We can definitely create your order as a gift! In the note section enter the recipients name and address. (Advise us that the order should be sent to that address and if you want to include an invoice). We can also put together a custom gift box. Feel free to contact us for further details.