top of page


Indigo Scents accepts payments via PayPal or Stripe. Prior to finalizing your order ensure that the shipping address and name are correct. If there is an error with your order please contact us immediately. No changes can be made once an order ships. If the order is returned to us, the customer will incur additional shipping and handling fees to have the order resent.

Sales Tax:
TN sales tax will be charged to any order shipping in TN.

We ship domestic orders via USPS Priority and First Class Mail. All orders ship within 3-5 business days after an order has been placed and payments are approved. Orders placed during sales will ship within 7-10 business days. Shipping and tracking notification via email will be sent once the package leaves or studio. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Shipping Insurance/Delivery Confirmation:
All products shipped Priority Mail will be insured. If you require insurance for items shipping via First Class Mail, please contact us. We do not ship via Signature Confirmation, which is an additional fee. If you would like to pay extra to add this option, contact us immediately.

Delayed Orders/Lost/Stolen Packages:
Upon tracking your shipment and if it's listed as "Delivered" on the USPS website and you have not received your order, take the following steps first:

1. Verify your shipping address is correct.
2. Verify if the package was left with a neighbor.
3. Bring the tracking information to your local Post Office for additional assistance.

If you verified the steps listed above please contact us.
Indigo Scents is not responsible for lost and/ or stolen packages that was shipped without insurance. We are not responsible for errors or delays made by the Post Office. If your package is delayed please contact USPS.

All products are carefully inspected prior to shipping. Due to the nature of our products, used products are unable to be returned, exchanged or refunded. In the event that a candle is damaged during shipment we will gladly replace the damaged item. Photographic proof must be sent within 7 days in order to have the item replaced. A candle can be exchanged for another candle of the same size and price within 7 days. The buyer will be responsible all returned items. If the package is undeliverable and USPS ships the package back to Indigo Scents, the customer will incur additional shipping fees to have the package resent. A refund (less shipping fees) can be processed if the customer elects not to have the package resent. Customer satisfaction is very important to us. In the event you are not satisfied with your order please contact us at immediately in order for us to rectify the situation.

Gift Orders:
In the note section enter the recipients name and address. (Advise us that the order should be sent to that address and if you want to include an invoice) 

Privacy Policy

Below we've set out our privacy policy which will govern the way in which we process any personal information that you provide to us. Our details are shown on this sites contact page. 

The site owner can be contacted at the email address on this sites contact page 

You can access our home page and browse certain areas of the site without disclosing your personal data save information collected by cookies that we may use (see below). 

Who may Process Data 
Your personal information (which includes your name, address and any other details you provide to us which concern you as an individual) may be processed both by us and by other companies within our group. Each of the companies authorized to process your information as mentioned above will do so in accordance with this privacy policy. When you place an order via this website we will store your e-mail address along with any other information you may provide. When you use the services on the website, we may need to collect further information about you. This information may include, but is not limited to, details such as your name and address. 

Purpose of Processing 
We will use your information for the purpose of providing you with information about our services, articles and news, fulfilling orders placed by you, processing any other transactions authorized or made by you with us, informing you of special offers and providing other marketing information to you which we think you may find of interest, undertaking product or customer research/development. 

Disclosure of Information 
In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets that insolvency practitioner may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy. Your information will not be disclosed to government or local authorities or other government institutions save as required by law or other binding regulations. 

We may send a small file to your computer when you visit our website. This will enable us to identify your computer, track your behavior on our website and to identify your particular areas of interest so as to enhance your future visits to this website. We may use cookies to collect and store personal data and we link information stored by cookies with personal data you supply to us. Save for the use of cookies, we do not automatically log data or collect data save for information you specifically provide to us. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this website. 

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorized access, improper use and disclosure, unauthorized destruction or accidental loss. 

All website design, text, graphics, the selection and arrangement thereof are owned by the company running this site, or hosting this site, except where provided under the General Public License ( ALL RIGHTS RESERVED. 

All trademarks of are the property of their respective owners and may be registered in certain parts of the world. 

Disclaimer of Warranty and Liability 
The following provisions may be curtailed or disallowed by the laws of certain jurisdictions. In such case, the terms hereof are to be read as excluding or limiting such term so as to satisfy such law. 
We do not represent or warrant that the information accessible via this website is accurate, complete or current. We have no liability whatsoever in respect of any use which you make of such information. 
The information provided on this website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products or services from us that they are suitable for your purposes.
Whilst we make all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguards before downloading information or images from this website. 
All warranties, express or implied, statutory or otherwise are hereby excluded. 
Neither we nor any of our employees or affiliated entities will be liable for any kind of damages and howsoever arising including, without limitation, loss of profits, compensatory, consequential, direct, exemplary, incidental, indirect, punitive or special, damages or any liability which you may have to a third party, even if we have been advised of the possibility of such loss. 
We are not responsible for the direct or indirect consequences of you linking to any other website from this website. 

These terms and this disclaimer and any claim based on use of information from this website shall be governed by the laws of the United States and you agree to submit to the non-exclusive jurisdiction of the Courts of the US. 

Consent and enquiries 
By continuing to use this site and accessing the information on this website, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, leave this website now. If you have any enquiry or concern about our privacy policy or the way in which we are handling personal data please contact email. If at any time you wish us to cease processing your information please send a message to the Administrator at the email address on this sites contact page.

bottom of page